Terms & Conditions
General information
This website is operated by Lina Echavarria with the trade name Succulents Gallery with CVR No. 45140024. Throughout the site, the terms “we”, “us” and “our” refer to Lina Echavarria with the commercial name Succulents Gallery who offers this website, including all information, tools, products and services available to you from this website, and the user is conditioned upon acceptance of all terms, conditions, policies and notices established here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies at referred to in this document and/or available via hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read our Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to the Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or buy our products or use any of the services.
Any new product, service, features or tools added to the current store will also be subjected to the Terms of Service. You can review the updated version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Contact
Succulents Gallery is owned and operated by Lina Echavarria and the costumers can contact us by:
What App / SMS : + 45 30410519
Email: cph@succulentsgallery.com
Web site: www.succulentsgallery.com
Address: Lundedalsvje 40, St.1 , 2900, Hellerup, Copenhagen, Denmark.
Our customer service is available Monday – Friday, from 10 am – 4 pm. We process e-mails and orders during our opening hours, and we endeavor to answer all emails as quickly as possible within 24 hours.
Section 2 – Online Store Terms
By using this site, you declare that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose nor use our products or Service to violate any laws in your jurisdiction (including, but not limited to copyright laws).
You must not transmit worms, viruses or any code of a destructive nature.
Failure to comply or violate any of these Terms will result in the immediate termination of your Services.
We reserve the right to refuse to provide service to anyone, for any reason and at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our product, service, or any content of our website through which the service is provided, without express written permission by us.
Section 3 – Accuracy, completeness and timeliness of information
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting other, more accurate, complete or timely information. We reserve the right to modify the contents of this site at any time.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions and offers, among others.
Section 4 – Modifications to the service and prices
The prices of our products are subject to change without notice. We reserve the right to modify or discontinue any product or service (or any part of the content) at any time without prior notice.
Section 5 – Product
All our products are available for sale exclusively on our website. We do not have a physical store nor do we distribute our products through third parties.
Our products are handmade, we do not have stock and in accordance with this we are clear in saying:
_ The product’s photographs on our website are an approximate idea of what the costumer will receive after their purchase, since we can not guarantee that we will have exactly the same species of succulents and/or cacti, or exactly the same decorations such as stones, sand, among others. Everything depends on what is available on the market in the moment of purchase. The product that the costumer receives will be very similar to the one shown in the photos on our website but never totally identical.
_ Each product has a description on our website that details the number of plant species (for example, between 4 and 6 different plant species), the size, color and material of the container.
_ Our compositions are delicate and we do not currently have a delivery service, therefore the costumer must pick their order up at the headquarters where the product is made: Lundedalsvej 40, 2900, Hellerup, Copenhagen.
_ All our product sales are made by prior order and with advance payment on our website, and this implies paying first so that we can then make the product and finally deliver it to the costumer. From the moment the payment is made, we have 5 business days (working days, Monday to Friday) to make the products and from the sixth day the customer can pick up their product. The day and approximate time of collection of the product must be arranged in advance to guarantee delivery.
_ Products under the category or label “Unique Compositions” are made from containers that have been used before and that we have obtained from second-hand stores or street markets or that we have managed to recycled from another supplier. Therefore, the appearance of these containers may be worn down, which in some cases gives a vintage look, but certainly in good condition. These containers are unique; therefore, we cannot reproduce another product similar to this one, which is why we call them “Unique Compositions”.
_ Our products are subject to return or exchange according to our return policy detailed in the section 7 of this document.
_ We have made an effort to display the images of our products on our website as accurately as possible. We cannot guarantee that your computer monitor will display the colors accurately. Most of the photographs were taken by ourselves and others are from image banks that are free of copyright for free use.
_ All products are subject to availability and we reserve the right to limit the quantities of the products or services we offer.
_ The images on the banners are illustrative.
_ Promotions cannot be combined with other promotions. They apply while supplies last and are restricted to one per person. The use of coupons is personal, only one coupon per user or Coupon per order. Each coupon may have particular restrictions that will be communicated on their respective banner.
_ Currently our products are only sold in Denmark, therefore prices are stated in Danish Krone (DDK).
_ All product descriptions and/or product prices are subject to change at any time without notice, at our sole discretion.
_ We reserve the right to discontinue any product at any time.
Section 6 – Payments, Security & Personal Data Storage
Payment
We offer several payment options to choose from and the payment security on our website is one of the best, PayPal.
All credit & debit card payments to us are handled by the accredited and secure e-commerce company PayPal, for that reason we will never have your credit & debit card information. Payment by credit card requires a valid card that has been approved as a means of payment on the internet by the bank. We emphasize that the amount is deducted from the payment card when the order is completed on the website and then passed on to us.
When the costumer is paying with Paypal, a valid Paypal account is required.
We offer also the option to pay by doing a Direct bank transfer to our Lunar bank account No. 6695 – 2000555129.
All amounts are charged in DKK (Danish kroner) and NOT include VAT. You can find the explanation for that at section 11 – Prices & Tax Regulation.
Security
We treat all customer information confidentially. We do not pass on information to a third party without the customer’s consent.
The costumer information must be correct as we may need to get in touch with the person.
You have the right to see your personal information registered with us. If the registered information is incorrect, incomplete or irrelevant, you have the right to request that the information be corrected or deleted. As a registered user, you always have the option of access and you can object to a registration in accordance with the rules in the Personal Data Act.
If you would like to receive information about your personal information at www.succulentsgallery.com or request correction of your information, please send us a signed written request to cph@succulentsgallery.com
We never distributes or sells customer information to third parties as the contact information, name, phone, address or email addresses.
You must be 18 years of age or older to place an order via our online shop. All fraud and false orders will report to the police.
Personal data storage
We store personal data for as long as is necessary for the purposes for which it was collected, or as long as required by law or other regulations.
Purchase and order history is stored as long as we are required to store it, according to legal requirements.
Customer service information related to purchases and complaints is stored as long as we are required to store it, according to legal requirements.
Communications with our service department, which we are not required to store to comply with legal requirements, are removed after six months.
Information for the prevention of abuse or crimes is stored as long as necessary for the prevention or reporting of crimes.
Section 7 – Returns and exchanges policy
Returns
Right of Withdrawal: Under Danish law, the consumers have a 14-day right of withdrawal when they shop online or by telephone. The 14-day cooling-off period starts when the costumer receives the product, since then the Costumer has 14 days to notify to us of the withdrawal from the contract and deliver the product to us and when We have received the product in good condition, We have 14 days to refund the costumer its money.
In your message, you must make us clearly aware that you wish to exercise your right of withdrawal. You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.
The cancellation form must be sent to cph@succulentsgallery.com with the subject Right of Withdrawal with the following information:
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods:
Ordered it:
Costumer’s name:
Costumer’s address:
Costumer´s phone:
The costumer must deliver the product to our headquarters and the costumer must present the payment receipt and the product must be in a good condition.
Refund
The refund only applies to customers who apply for the right of withdrawal and we will do it through a bank transfer or MobilePay in a period of 14 days after receiving the product at our headquarters.
Product exchange
The product exchange is subject to availability.
Exchanges may be made for products of equal or greater value by paying the excess or for a product of lesser value than the initial purchase and the difference in money will be delivered in the form of a coupon for a new purchase in our online store. This coupon will be valid for 6 months from the date of issue.
The product subject to exchange must be returned in optimal conditions. Once the product is received at our headquarters, we will verify its condition and based on that, a new product will be delivered to you at our headquarters if we have stock or we will give you a coupon valid for 6 months from the date of issue.
Section 8 – Deliver of the product
We do not have a home or work delivery service, therefore the costumer must always pick their purchase up at our headquarters and/or return the product to our headquarters if they apply for the Right of Withdrawal or want to exchange their product for other.
We will not assume any costs for the transportation of products, therefore shipping costs must be assumed by the costumer.
Section 9 – Right of complaint
If we find that your complaint is justified, we will offer you that the product can be repaired or exchanged for other one. We refund when the costumer applies for their Right of Withdrawal. Read more about it in the section 7 on this document.
The complaint does not apply to errors or damage caused by incorrect handling of the product. Please note that all our products are handmade, shape and color may therefore vary slightly from the pictures without this being an error.
Read more about your right to complain on the Danish Competition and Costumer Authority’s website.
If you wish to make use of your right of complaint, please write an email to cph@succulentsgallery.com with the subject “Complaint” and if we are unable to find a solution to your complaint, you can send a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk
Section 10 – Orders
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
In the event that we make a change to or cancel an order, we may attempt to notify you by all the contact information provided at the time the order: email and/or billing address and/or phone and/or SMS.
Section 11 – Prices and Tax Regulations
Prices
Our prices are charged in Danish Krones (DKK) and in our website our costumers see the price with the symbol Kr and in the description of each product we clarify that correspond a Danish Krone (DDK).
Prices may vary without notice due to external factors: currency devaluations, drastic changes in the exchange rate, inflation, among others.
Tax Regulations
Under the Danish tax regulations, a sole proprietorship must register for VAT when the sells of goods and services are more than DKK 50,000 annually. It became optional for a small business like us to register for VAT until we start making sales over DKK 50.000. For that reason, we decided not register for VAT until we can see the real commercial dynamic of our sells.
Section 12 – Personal Account
You agree to provide current, complete and accurate contact information when you decide to open an account in our website.
In order to register with us, we only ask for your name and email. We will never ask for sensible information such us credit card numbers and expiration dates. As we explain in section 6, all credit & debit card payments to us are handled by the accredited and secure e-commerce company PayPal.
Your submission of personal information through our website is governed by our Privacy Policy. Please see our Privacy Notice.
Section 13 – User Comments
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments that consumers can live in our website or social media accounts.
Section 14 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our or any third party’s intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 15 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Last updated Terms & Conditions
07/10/2024